Aglyn Assist
Aglyn Assist is being rolled out and may not be switched on for your workspace yet. Nothing needs configuring — the helper appears in the console as the rollout reaches you.
Aglyn Assist is the chat helper in the bottom-right corner of every console page. Ask it how to do something — publish a screen, connect a domain, set up shipping, invite a teammate — and it answers from this documentation, linking the exact docs section and the console page where you do it.
What it can do
- Answer how-to questions about building sites, publishing, domains, commerce, bookings, workflows, datasets, team roles, and billing.
- Link you to the source — under each written answer is a Sources list naming the documentation sections it drew on, each one a link straight to that section. See Where an answer came from.
- Guide you on the page you're on (Pro plans and up) — the assistant knows which console screen you're viewing and answers about that screen, rather than giving you a general answer you then have to translate.
- Offer to take you to the right page (Pro plans and up) — when what you asked for starts somewhere else, it can show a card that opens that page for you. See Offers to open a page.
Aglyn Assist answers and directs — it doesn't change anything in your workspace. It can't edit your site, publish, or update settings, so there's nothing it can do by accident; you stay in control of every change.
Answers for beginners and developers
Every answer is written twice over, in one message.
The main answer is in plain words: what to click, in the order you'll click it, with nothing assumed about what you already know.
Underneath, when there's something technical worth adding — the URL of the page, the identifier in it, the field or API behind the screen — there's a collapsed Under the hood line. Open it if you want that detail; ignore it entirely if you don't. Nothing is hidden from you and nothing is explained at you.
Offers to open a page
Sometimes the thing you asked about starts on a different screen. When the assistant knows which one, it shows a small card offering to take you there — with the values to use, when it has worked them out from your question.
The card only opens the page. It never fills in a form for you, never saves anything, and never makes a change on your behalf. You land on the normal screen, fill it in yourself, and press the button yourself — with all the usual permission checks in place. If you'd rather stay where you are, choose No thanks and the card goes away.
This is deliberate. An assistant that could change your site by misunderstanding you would be a worse assistant, so it doesn't have that ability at all — not a setting that's switched off, but a capability it was never given.
Where an answer came from
Every answer the assistant writes is followed by a short Sources line — Source when there is only one — listing the documentation sections it drew on. Each entry names the page and the heading within it, and clicking one opens that exact section.
This is there so you never have to take an answer on trust. If the reply is not quite what you needed, the source is usually the fastest next step: the page will have the surrounding detail that a short answer had to leave out.
A link the assistant already put in the answer itself is not repeated in the list, so replies quoted straight from the documentation — which lead with the page name and link it — do not carry a duplicate.
Answers straight from the documentation
Most of what people ask the assistant — "how do I connect a domain", "where do I save a template" — is already written down on these pages. When your question clearly matches one of them, the assistant hands you that page's own words, with a link to the full page, instead of writing you a fresh answer.
You will recognise these replies: they open with the name of the page, quote it, and close by offering to go further if it missed what you meant.
There are two things worth knowing about them.
- They are never a summary. The text is copied from the documentation exactly as written, so it cannot drift from what the page actually says. If the assistant is not confident which page answers you, it writes you a real answer instead of quoting a page that only looks close.
- They do not count against your message limit, because they cost nothing to produce. Ask as many as you like.
If a quoted page did not cover what you meant, just ask again with more detail — the follow-up gets a written answer.
Message limits
- Free workspaces get a limited number of assistant messages each day, with answers and docs links.
- Pro and higher plans get generous limits, page-aware guidance, and the offers to open a page described above.
When a free workspace reaches its daily limit, the assistant says so and the counter resets the next day (UTC).
Answers quoted straight from the documentation are free and are not counted, so a workspace at its daily limit can still ask how-to questions.
Feedback
Every answer offers a thumbs-up / thumbs-down. Ratings tell us which answers — and which docs — need work, so rating answers directly improves the product.
Privacy
Conversations with Aglyn Assist are stored with your workspace so we can improve answers and documentation. See the privacy policy for details on how this data is handled.