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Support queue (internal)

Aglyn staff only

Requires a staff claim. /admin/* returns a 404 for everyone else.

Admin → Support is the triage queue for every organization's support tickets. It's the staff counterpart to the customer's Support tickets page — the same threads, seen across all organizations at once.

Triage​

The list is filtered to open by default, with closed and all chips beside it and a count of what's still open. Each row shows the organization it came from and the subject.

Open a ticket to read the full thread. Every message shows its author's email, so you can see at a glance whether the last word was the customer's or ours.

  • Reply as Aglyn staff — posts into the thread. The customer sees it attributed to Aglyn, not to you personally.
  • Close ticket / Reopen — toggles the status. Closing is not final: a customer reply reopens the ticket automatically, so a closed ticket that comes back will reappear in the open filter rather than going unnoticed.

Notifications​

Staff are notified in-app when a ticket is opened and when a customer replies — there's no separate support inbox to watch. The notification deep-links to the exact ticket (?ticketId=), so the bell is a working queue.

A staff reply raises no notification, so answering a ticket doesn't ping the rest of the team.