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Delivery apps: DoorDash, Uber Eats and Grubhub

Rolling out

Delivery apps are not yet available on aglyn.com-hosted workspaces. Until they are, no Delivery apps card appears on Products → Integrations and no delivery orders appear on the register.

If you also sell on a delivery app, link your store there to your Aglyn store and run every order from your POS register:

  • Orders come to the register. Each new order shows above the products, with its items, options and the customer's instructions. Accept it or turn it down there, and the app is told at once.
  • One stock count. An order you accept becomes one of your orders, with its own number, and its items come off the same shelf your website and register sell from, at the same moment.
  • Ready and picked up. Tell the app the order is ready, and mark it picked up when the courier collects it.

Delivery apps come with the plans that include the POS register.

Connect a store​

  1. Open Products → Integrations and find the Delivery apps cards.
  2. On the service's card, enter the store ID the service shows you — the DoorDash store ID, the Uber Eats store ID from Uber Eats Manager, or the Grubhub merchant ID — and select Connect.
  3. Turn on the integration for your store in the service as well, so it sends its orders to Aglyn rather than its tablet.

You need to be an admin of the site to connect, change or disconnect a store. One service store can be linked to one site. On the card:

  • Accept orders automatically accepts every order the moment it arrives. Off, each order waits on the register for someone to accept it — the service gives you a few minutes before it cancels an order nobody answered.
  • Prep time is sent with each order you accept, so the courier arrives when the food is ready.
  • Disconnect stops new orders reaching the register. Orders already taken stay in your store. Turn the integration off in the service too.

The menu​

Send menu fills your store on the service from your products: each product (and each of its variants) becomes an item, grouped by its category, at its price. Sold-out items stay on the menu, unavailable. Send it again after you change your products. Subscriptions, digital products and services are left off.

Every order for an item from a menu you sent names the product it sold, so its stock is counted exactly.

Match items​

If you built your menu on the service yourself, its items are matched to your products by SKU: give each item the same merchant ID (or external ID) on the service as the product's SKU here. An order item that matches no product still comes in, by name, with no stock taken, and it is listed under Items on the service's card. Select Match and choose the product it should take stock from; later orders use it.

Taking orders​

Delivery orders appear on the register, oldest first, and a short message announces each new one.

Anyone with the Use the point of sale permission for the site sees them. Accepting, rejecting and moving an order along also takes Sell at the register. Owners, admins and editors hold both by default and viewers don't, and a custom role or a member's own permissions can allow or deny either — see Who can do what at the register.

  1. Accept records the order in your store and tells the service. Its items come off your shelf; if the service sold more than you had, the order still comes in and the register says how many are short. Reject asks for a reason, tells the service, and takes nothing off your shelf.
  2. Ready for pickup tells DoorDash or Grubhub the order is ready. Uber Eats tracks this itself, so its orders go straight to Picked up.
  3. Picked up marks the order fulfilled in your store. A ready order is marked picked up on its own two hours later.

If the service does not answer when you accept, reject or mark an order ready, the register says so and Aglyn sends it again, several times over the next few minutes; Send again tries at once.

What the service does after the order arrives comes to your store too:

  • Canceled on the service. The order is canceled here and, if you had accepted it, its items go back on the shelf.
  • Items taken off the order. The service's adjustment is recorded on your store order as a refund, and the items go back on the shelf if the order had not been picked up.
  • Refunded by the service. The refund is recorded on your store order.

Money. The customer paid the service, which pays you out. Aglyn charges nothing on these orders, and the service's commission is between you and the service. The order's total is your food and its tax; the service collects and remits that tax, and delivery fees and courier tips are the service's. Refunds happen on the service and are recorded here.

The register shows each customer by first name and last initial. No email is sent from your store to a delivery app's customers: the service sends its own.