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Tracking and protection: AfterShip, Route and Narvar

Rolling out

Tracking and protection are not yet available on aglyn.com-hosted workspaces. Until they are, no AfterShip, Route or Narvar card appears on Products → Shipping & delivery, and your orders are tracked the way they are today.

If you already use AfterShip, Route or Narvar, connect that account to your store and Aglyn tells it about your orders:

  • AfterShip follows every parcel you ship, and buyers can be sent to your AfterShip tracking page.
  • Route offers package protection in the cart for orders that ship. The buyer pays Route's price, and Aglyn adds nothing to it.
  • Narvar receives each order and its parcels, and buyers are sent to your Narvar tracking page.

Each service uses your own account; Aglyn does not sell one. They come with every plan that includes selling, at no extra cost.

Connect a service​

  1. Open Products → Shipping & delivery and find the card for the service: AfterShip, Route or Narvar. Only the services your deployment offers are shown.
  2. Paste the credentials from your account:
    • AfterShip: an API key and the webhook secret. Optionally, your tracking page address, such as https://yourstore.aftership.com.
    • Route: the secret token.
    • Narvar: the account id, the auth token, and your retailer name (the word before .narvar.com in your tracking page address).
  3. Turn on the card's switch and select Save in the card's header.

Credentials are stored on the server and are never shown again; a card shows only whether one is stored. Paste a new one to replace it, or select Disconnect to remove the credentials and switch the service off. Only an admin of the site can change these settings.

AfterShip's webhook​

For tracking updates to reach your orders, copy the Webhook address shown on the AfterShip card and add it in AfterShip under Notifications → Webhooks.

Package protection at checkout​

With Route connected and switched on, the cart offers package protection for the items that ship, at the price Route quotes. Choose Tick the protection box in the cart by default to start it ticked.

When the order is paid, its Route policy is opened. When the order ships, Route is told which parcel the covered goods left in. A whole refund or a cancellation ends the policy.

Branded tracking pages​

When a parcel ships, the buyer's tracking link goes to your Narvar page when Narvar is on and knows the carrier, otherwise to your AfterShip page when you set one.

On the order​

Open an order to see its Tracking and protection section: the protection status and what the buyer paid for it, each parcel a service is following, and when the order was last sent to Narvar. When a service refuses an order (for example because a token was revoked), the reason is shown here so you can fix the connection.

Switching it off for a site​

Switching Tracking and protection off for a site stops protection and tracking for its new orders. Protection already bought stays in force.